Water & Sewer

SRPMIC Commercial Water Meter – Process to Obtain a New Water Meter

Prior to filling out a Commercial Water Application and Agreement, customer shall contact the SRPMIC Public Work Department – Water Resources (PWD-WR) PWWaterResources@SRPMIC-nsn.gov or (480) 362-5600 to provide required information and to receive approval/confirmation to proceed with opening new account. Request shall include the following:

1. Project name and location.
2. Company name, phone number and email.
3. Meter size(s) and type(s) (domestic or landscape).

Customers will be individually responsible for initiating or terminating water services with the Community.

The SRPMIC PWD-WR will also determine and specify meter fees that will need to be paid for each meter request.

When opening a new account without an existing meter (new build), the commercial customer will be charged a meter fee
based on the table below:

As part of the meter fee, the Community will provide the commercial user with a new water meter. Meters supplied by the Community are Sensus iPERL (3/4” – 1”) and OMNI T2 turbo (2” – 12”) water meters. New commercial users shall not use any meter other than those purchased from the Community without prior authorization from the Public Works Department. New commercial water accounts require a deposit based on meter size. After 12 consecutive months of on-time payments the deposit will be credited to the account.

For new build meters: Prior to submitting application, meter size shall be confirmed and approved by the Public Works Department. Meter size requested should match what was paid for as part of the impact fee (during the planning process with SRPMIC Community Development Department) as well as what was shown in the construction plans (that were permitted by SRPMIC Engineering and Construction Services). If the meter size deviates from either, meter size will need to be evaluated and will delay the process for obtaining a water meter. If the meter size is not in accordance with the impact fee payment, you will need to contact the SRPMIC Community Development Department and may need to pay extra fees.

Upon delivery of water meter from the Public Works Department, the meter shall be installed within 10 business days. Once the meter is in possession of the customer, the customer is responsible for the meter including any damages to or theft of the meter. Cost to replace or repair the meter shall be borne by the customer.

Opening New Commercial Water Account:

• Option 1: The contractor will complete the Commercial Account form when they are responsible for the meter setup and the monthly water usage during the construction. Once the construction is complete, the contractor will need to close the water account. The owner will be allowed to make payments to the contractor’s water account. Any refunds due will be paid to the water account holder.
• Option 2: The owner will complete the New Commercial Water Account Form when they are responsible for the meter setup and the monthly water usage during the construction of the new build or when the construction is complete and the contractor has closed their water account used during the project.

Once the account is established for each meter, the customer will start receiving billing regardless of use. Any commercial account past due by at least 60 days will be subject to shutoff by the Public Works Department. A shutoff service will not be reactivated until the entire balance due is paid as well as a commercial delinquent account fee of $250.

It is the customer’s responsibility to keep account information current and for notifying the Finance Department –Cashier’s Office if there are any changes to the customer’s contact information.

Once installed, customer shall protect the water meter from damage caused by activities on their property. In the event that such activities result in damage to the meter, the Community will repair or replace the meter and the cost thereof shall be borne by the customer.

Customer shall grant Community a right of entry, for ingress and egress across the property and shall make provisions for access to the property by Community for the purpose of reading water meter, performing maintenance, repair or replacement of water meter and associated automatic reading equipment and ensuring compliance with the terms of this agreement. Reasonable access shall be provided during regular business hours or at any time in the case of emergency.

Customer shall not by-pass meter or take any action which would affect the accuracy of the water meter reading or the proper functionality of the water meter. If customer is found to be tampering with meter, a $500 meter tampering fee shall be applied to customer’s account. Repeated meter tampering will result in disconnection of service.

Requests for multi-meter manifold installations will not be accepted. The Community does not allow for manifold installations.

No direct connection between the public drinking water supply and a potential source of contamination is permitted. Potential sources of contamination shall be isolated from the public water system by an appropriate backflow prevention device.

The customer shall, at their expense, properly install, test, and maintain any required backflow prevention device. Copies of all testing and maintenance records shall be provided to the Public Works Department.

The customer/owner is responsible for the installation of the meter. When meter has been installed by customer, the installation shall be inspected by Engineering and Construction Services Department and approved. Once meter installation has been inspected and approved, customer shall notify and contact Public Works Department Water Resources Section to request to have water turned on. Public Works Department will coordinate with the customer for water turn.

If a water break or leak should occur at the service address, the customer must notify Public Works Customer Service at 480-362-5600 as soon as possible, and the water leak may or may not be the responsibility of the customer depending on the location of the leak.

The customer will be billed once a month for water consumption and sewer (if applicable). The Community has a tiered water rate structure, which consists of a monthly base service charge based on meter size and a monthly quantity usage charge. Sewer rates consist of a monthly base fee, also determined by water meter size, and a monthly charge calculated by multiplying 90 percent of the customer’s average consumption from the prior December, January and February. New accounts established after January 1st of a given year will have the monthly wastewater quantity calculated at 75% of the monthly water usage until December of that year. Thereafter, the 90 percent calculation will apply.

The water base and usage fees are as follows:

Commercial Sewer Rates

Upon approval of the Community, industrial and large volume users may, at their own expense and subject to the requirements of the Community, install a separate meter in order to determine the quantity of wastewater actually entering the sewer system and future sewer charges shall be limited to that wastewater actually entering the sewer collection system as so determined by the Community.

The monthly wastewater quantity is calculated at 90% of the average monthly water usage from the prior December, January, and February.

New accounts established after January 1st of a given year will have the monthly wastewater quantity calculated at 75% of the monthly water usage until December of that year. Thereafter, the calculation from (a) above will apply.

The monthly sewer charge does not apply to landscape only meters or meters serving a facility that does not discharge to the Community sewer collection system.

In cases where the Community determines that a sewer user’s discharge pattern or water use pattern is too erratic, the Community may authorize calculation of the monthly wastewater quantity based on 90% of monthly metered water use. The Public Works Department shall have the authority to make this determination.

SRPMIC Commercial Water Meter – Process to Open Water Account With Existing Meter

Prior to filling out an application to Commercial Water Application and Agreement,, customer shall contact the SRPMIC Public Work Department – Water Resources at PWWaterResources@SRPMIC-nsn.gov or (480) 362-5600 to provide required information and to receive approval/confirmation to proceed with opening new account.

Request shall include the following:

1. Business name and service address of both current and new customer.
2. Company name, phone number and email.
3. Meter size(s) and type(s) (domestic or landscape).

Both the current customer and new customer will need to fill out the Commercial Water Application and Agreement. The current customer will need to close out the existing account before the new customer can open account/start service.

Once meter size, type and transfer request have been confirmed with the Public Work Department – Water Resources, customer shall submit the Commercial Water Meter Application and Agreement. Forms shall be emailed to PWWaterResources@SRPMIC-nsn.gov. An account will need to be opened for each meter requested.

The new account fees with existing meters are as follows:

A new account with an existing Public Works approved meter will only be charged the deposit and turn on fee.

Once the account is established for each meter, the customer will start getting billed regardless of use.

Customer shall contact Finance – Office Services at Finance-OfficeServices@SRPMIC-nsn.gov or (480) 362-7720 to receive their refundable deposit after 12 months of on-time payments.

Once customer has submitted their application and paid the fees, Public Works Department – Water Resources will turn on water. Please allow up to two (2) business days for turn on services.

Public Works Department – Water Resources staff will contact the customer and coordinate the date of turn on. The customer will be billed once a month for water consumption and sewer (if applicable). The Community has a tiered water rate structure, which consists of a monthly base service charge based on meter size and a monthly quantity usage charge. Sewer rates consist of a monthly base fee, also determined by water meter size, and a monthly charge calculated by multiplying 90 percent of the customer’s average consumption from the prior December, January and February. New accounts established after January 1st of a given year will have the monthly wastewater quantity calculated at 75% of the monthly water usage until December of that year. Thereafter, the 90 percent calculation will apply.

The water base and usage fees are as follows:

Commercial Sewer Rates

Upon approval of the Community, industrial and large volume users may, at their own expense and subject to the requirements of the Community, install a separate meter in order to determine the quantity of wastewater actually entering the sewer system and future sewer charges shall be limited to that wastewater actually entering the sewer collection system as so determined by the Community.

The monthly wastewater quantity is calculated at 90% of the average monthly water usage from the prior December, January, and February.

New accounts established after January 1st of a given year will have the monthly wastewater quantity calculated at 75% of the monthly water usage until December of that year. Thereafter, the calculation from (a) above will apply.

The monthly sewer charge does not apply to landscape only meters or meters serving a facility that does not discharge to the Community sewer collection system.

In cases where the Community determines that a sewer user’s discharge pattern or water use pattern is too erratic, the Community may authorize calculation of the monthly wastewater quantity based on 90% of monthly metered water use. The Public Works Department shall have the authority to make this determination.

SRPMIC Hydrant Meter – Conditions of Service

Prior to filling out a Hydrant Meter Application, customer shall contact the SRPMIC Public Work Department – Water Resources at PWWaterResources@SRPMIC-nsn.gov or (480) 362-5600 to obtain approval of the proposed hydrant location and submit the following:

1. Project name and location.
2. Company name, phone number and email.
3. Map of the requested fire hydrant location (pre-approval of location is required).

Customers will be individually responsible for initiating ownership of or terminating water services with the Community. An account will need to be opened for each hydrant meter requested. Customer shall use hydrant meter to supply water temporarily to new on-site development or other temporary construction projects within the Salt River Pima Maricopa Indian Community’s (Community) water service area.

Conditions apply to help protect the Community’s water system and personnel. Abuse of condition(s) herein may result in removal of meter without notice. Abuse of conditions include but are not limited to: illegal connections, water theft, vandalism, tampering, damage caused by neglect and failure to notify Community of any damages/issues.

The customer will be billed once a month for water consumption as follows:

Charges are due and payable when a statement is rendered by the Community and account shall become delinquent when past due sixty (60) days. Delinquent accounts will be cause for removal of hydrant meter and application of final charges posted against the deposit. If the hydrant meter is needed, any balance owed plus a commercial delinquent account fee of $250 shall be paid in full; a new deposit and installation fee may be required.

It is the customer’s responsibility to provide the Community with current mailing address and telephone number.

Hydrant meter assembly shall be installed per SRPMIC Detail 4306. Gate valve, reduced pressure backflow preventer and supports are required and shall be installed within 24 hours of the hydrant meter installation. Customer is responsible for supplying a proper fitting to adapt to hydrant meter. Backflow assembly shall be tested by a certified backflow assembly tester before use and each time the meter is relocated. Backflow certification shall be provide to Public Works Department – Water Resources within 24 hours after hydrant meter is installed.

No modifications are to be made to the hydrant meter assembly. Changes in location of the hydrant meter assembly must be pre-approved by the SRPMIC Public Works Department – Water Resources Section.

A hydrant wrench is the only tool acceptable for turning the hydrant on or off. Customer must use a gate valve or the backflow assembly (and not the hydrant) to control flow of water. The water is to be turned off at the hydrant when the construction site is unattended at night, on weekends or for extended periods of time. The customer is responsible for managing any standing water or excessive mud around the hydrant.

The Customer shall not obstruct the SRPMIC Fire Department’s access to the larger port on the fire hydrant as it is reserved for their use.

The hydrant meter shall be secured with a Community locking collar connection. Any other security measures such as cages or custom locking devices must be approved by the Community prior to installation and are the sole responsibility of the customer.

A backflow prevention device and gate valve must remain installed until the account is closed. Adapter, gate valve, backflow assembly, supports and all other connections shall be removed prior to the meter relocation or removal by the Community. Failure to do so may result in these parts being confiscated by the Public Works Department.