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Public Safety Communications Division

[PHOTO - Dispatch Console]
Multi Channel Radio Console-Fire Paging C.A.D. and E9-1-1
 
[PHOTO - Dispatch Console]
 
 
[PHOTO - Dispatch Console]
Enhanced 9-1-1 and Mapping
 

Dispatching
Police – Fire – Emergency Medical Services

Mission

The Mission Statement for the Public Safety Communications Division is to provide a professional level of emergency 9-1-1 call taking, dispatching and record keeping service to the Community, police, and fire department through integrity, trust, and accountability.

General Information

The Salt River Pima-Maricopa Indian Community Communications Division is the Public Safety Answering Point for the E9-1-1. The Division operates 24 hours-a-day, 7 days-a-week and dispatchs police services, fire services and emergency medical service for the Community. The Division consists of a staff of 21. The Division averages approximately 65,000 calls for service per year with 10% of the calls for fire and emergency medical service. On average, the center handles approximately 130,000 phone calls including E9-1-1 and wireless 9-1-1 calls. Ninety-six percent of 9-1-1 calls received are answered in the first 3 seconds, which is rated as excellent by industry standards.

Staff

  • 1 Communications Manager
  • 4 Communications Shift Supervisors
  • 3 Dispatcher II Positions
  • 13 Communications Officers

Equipment and Technology

The Division utilizes all of the following to better serve the Community:

  • 5-position Communications Console
  • Computer Aided Dispatch
  • Computerized Records Management
  • Mobile Data Communications
  • Multi-channel Radio Console with Fire Paging
  • Positron Power 9-1-1 and Mapping
  • Multi-channel Audio Logger
  • 35-seat Training Room with Smartboard
  • TERC (Tribal Emergency Response Center)
  • 3 Redundant Generators for Emergency Power
  • 200-foot Radio Tower
  • ACIC/NCIC
  • Participant, AMBER Alert in Indian Country Program

IF YOU HAVE AN EMERGENCY, CALL 9-1-1

The Salt River Police Department utilizes "Enhanced 9-1-1". This means that when you call 9-1-1 from any location, land line or cell phone, on the Salt River Pima-Maricopa Indian Community, a Salt River Police Department Communications Officer will answer your call. The Communications Division personnel (dispatchers) are trained to determine what aid is necessary and send it to you.

Everyone is taught to call 9-1-1 for help, here is some information so that you can help 9-1-1:

  • Know your address or the address/location that you are at when you need help.
  • What is an emergency? When you feel someone's life or property is in danger. When you need a police officer, paramedics, or the fire department, dial 9-1-1. If you are not sure if you need to dial 9-1-1, do not hesitate. Through questioning, the dispatcher can determine if you have an emergency and will prioritize and respond with the appropriate emergency service. If the dispatcher gives you the non-emergency number to call, please do so, in order to keep the 9-1-1 lines open for other emergencies.
  • Stay on the telephone with the dispatcher when you are asked to do so, the more information the dispatcher can give to police officers and firefighters, the more it will help them to be ready to give you the help you need. Hanging up will not get help to you any quicker. Answer all questions the dispatcher may ask as responses are based on the information callers provide. Calls are being dispatched as the questions are being asked and staying on the phone will not delay the dispatching of a call for service. Always let the dispatcher end the call.
  • You can play a big part in getting help to you, your family, and our Community by learning these simple hints, and teaching them to your children.
  • Using 9-1-1 appropriately will get you the help you need quicker, and make our Community safer. Call 9-1-1 for emergencies only. If you need information or have a question, please call the non-emergency number, which is 480-850-9230.
  • You, the citizens, employees and visitors of the Community are the most important part of the Emergency Response System. Help us to serve you in the spirit we want to, with 'SERVICE, RESPECT, PRIDE AND DEDICATION'.
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