The Surveillance Division is responsible for monitoring all casino activities in accordance with the Community Gaming Ordinance, the Arizona Tribal/State Gaming Compact, National Indian Gaming Commission (NIGC) regulations and casino policies and procedures. Surveillance Officers must be familiar with the casino operations and the games within the casino. Their primary responsibility is to protect the gaming enterprise against cheaters, theft, and other illegal activities. The Surveillance Division actively audits casino operations to ensure compliance with the Compact and department policies. Surveillance provides an invaluable service to casino management by sharing video coverage of relevant events.
The Gaming Inspectors continuously monitor the casino and activities for compliance with the Community Gaming Ordinance, the Arizona Tribal/State Gaming Compact, National Indian Gaming Commission (NIGC) regulations and casino policies and procedures. Inspectors respond to large jackpots, patron disputes, and other activities that may require an immediate investigation. Onsite presence of a Gaming Inspector is a compact requirement.
The CRA Inspections and Surveillance Divisions provide a service to casino operations by providing them with all activity reports useful in managing their operation to better improve compliance and customer service.
The Compliance Division assists with the budget preparation and fiscal monitoring of the CRA.
The Machine Compliance section tests and inspects all gaming devices, table games, kiosks, bingo, and keno equipment before installation and after they are placed in service to ensure that they are in compliance with the regulatory requirements of the gaming compact. The Compliance Division reviews and approves special tournaments, lottery events and promotions offered by various departments of the gaming enterprises.
The Special Investigators conduct audits of the gaming enterprise in order to ensure that each section is in compliance with the Compact and casino policies.