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Announcements

Zimmer Southwest Inc. Seeking Customer Service Representative

To receive and process product usage and place orders in an effective and timely manner.

Location: 90th St. & Via de Ventura, Scottsdale, AZ 85258

Start Date: Aug 30, 2010 10:00 AM

End Date: Sep 30, 2010 5:00 PM

Contact Name: Clinton Vaniver

Contact Email: announce-cro@srpmic-nsn.gov

Contact Phone: (480) 362-7740

Admission Fee:

Details:

Zimmer Southwest Inc.

Seeking: Customer Service Representative

Compensation: $28,000 - $30,000/yr

90th St. & Via de Ventura, Scottsdale, AZ 85258

Education/Experience: Degree - High school diploma or equivalent experience. Prior customer service work experience beneficial.

Responsibilities include the following. Other duties may be assigned.

1. Receive and resolve inquiries, discrepancies, and complaints via the telephone, fax, or email.
2. Record required information and additional information for each inquiry received.
3. Apply knowledge about company and corporate policies, procedures, and pricing to best meet customer needs.
4. Process customer information including surgery schedule utilizing computer system in an efficient manner to provide quality service and recordkeeping.
5. Analyze customer records on computer system and make any corrections and/or modifications within company guidelines.
6. Write correspondence to customers in regards to their account status.
7. Contact customers to obtain missing information or data to ensure complete and accurate records.
8. Follow safety procedures in accordance with approved training, and reports any dangerous condition to management immediately.
9. Maintain a close working relationship with sales and operations personnel.
10. Communicate in a clear, concise manner, in verbal or written form, with case management employees and other distributor personnel to ensure comprehension.
11. Maintain a neat and orderly workplace at all times.
12. Perform other related duties as assigned by management.

Skills:

Effective Communication  Detail Oriented  Computer Literacy
Strong Interpersonal Skills  Planning   Problem Solving
Time Management   Math/Literacy Aptitude Lifting at least 25 lbs.
Efficient 10-Key Entry

Education/Experience: Degree - High school diploma or equivalent experience. Prior customer service work experience beneficial.

Contact: Clinton Vaniver - clint.vaniver@zimmer.com