Announcements

 

JOB DUTIES/DESCRIPTION:
First American Title Insurance Company, the largest subsidiary of The First American Corporation (NYSE: FAF), traces its history to 1889. One of the largest title insurers in the nation, the company offers title services through its direct operations and an extensive network of agents throughout the United States and abroad. First American Title provides comprehensive title insurance coverage and professional services for purchases, construction, refinances, or equity loans. The company's thorough searches, title clearance, and insurance help to produce clear property titles and enable the efficient transfer of real estate. For more information, visit www.firstam.com.

 

The Accounts Receivable Manager will be responsible for the leadership of a team of employees in the completion of Accounts Receivable functions and processes. Position requires daily interaction with Accounts Receivable Staff and Operations Management to bring timely resolution to issues.
* Enforce compliance of standard operating procedures.
* Provide strong project leadership and partner with cross functional teams with respect to process, procedural, customer service and internal control improvements.
* Work closely with management and staff to implement and maintain strong internal controls within the accounts receivable operations.
* Responsible for process improvement initiatives, in coordination with the Director.
* Account for department goals and performance metrics.
* Demonstrate to the staff a strong ethical, professional and service-oriented behavior.
* Adhere to the highest degree of professional standards and strict confidentiality in matters that require discretion.
* Attend professional development and training sessions on a regular basis.
* Perform special and ad hoc projects, and other job-related duties as necessary.
* People leadership including: staffing and selection, integration of new staff to teams, facilitating technical/functional training or leveraging other training resources; measuring individual and team performance, providing feedback, counseling and coaching as needed, confronting employee issues, managing and escalating corrective action process (with HR consult)

MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Position requires limited overtime hours. Additional job qualifications include:

* CPA license preferred, MBA preferred.
* BA degree in Accounting or Finance preferred
* Minimum 5 years of progressive experience in Accounts Receivable, preferably in a professional services organization.
* Minimum 3 year of successful supervisory experience.
* Very familiar with standard concepts, practices, and procedures in Accounts Receivable.
* Effective leadership and management skills in a dynamic environment.
* Ability to effectively develop, coach and motivate staff.
* Excellent interpersonal and communication skills with the ability to develop effective working relationships to expedite and improve services for our internal and external customers.
* Ability to prioritize, handle multiple tasks simultaneously and meet established deadlines in a fast paced environment.
* Self-motivated, customer service-focused, detailed-oriented, and flexible.
* Proven results oriented manager with proactive, hands on management style.
* Excellent analytic and organizational skills.
* Excellent oral and written communications skills.
* Strong customer service perspective.
* Able to work effectively both as a team member and autonomously.
* Understand and assess customer?reported issues to determine prioritization and routing of issues.
* Track customer support metrics and adjust business model and solution set to improve overall customer satisfaction
* Effectively handle customer escalations as appropriate and ensure overall customer satisfaction
* Define and drive our strategy for service and support, both to our internal and external customers.
* Reporting to the Director of Accounts Receivable, this individual will manage the strategic process of defining our service and support plans and have a proven track record of designing and operating world class customer service support organizations utilizing the latest tools and techniques.
* Possess superior customer service skills, excellent interpersonal and communication skills including the tact, charisma, assertiveness and professionalism to interact directly and respectfully with customers, international marketing partners, international support staff, multiple departments and company personnel.
* Experience with a large international organization including: multi-divisions, business units, etc.
* MS Office, Excel Advanced level required, Oracle a plus.

HOW TO APPLY FOR THE POSITION AND CONTACT INFORMATION?
- Submit applications to Kelly Hagen @ kehagen@firstam.com.